Do you feel like everyone is shouting, but no one is listening? Especially businesses online? Do you want to be the business or brand that people actually want to connect with?

On this week’s Social Media News Live, our friend Brooke Sellas shares how she’s helped billion-dollar companies connect with the online communities that discuss, influence, and buy their brands.

Social media listening and customer care are the subjects of her brand new book, Conversations That Connect, so we’re pushing everyone to our Amazon Live channel, so you have a chance to buy Brooke’s book! Join us at jeffsieh.live.