Find out what Mitchell Dong has learned about communication, collaboration, and community building as the Head of Community at Volley

We’re exploring everything you need to know about Volley, a new video messaging app taking on chat, video conferencing, and social feeds – all at once. It’s doing an excellent job for coaches, teams, and mentors. Find out what it can do for YOUR business! 

Plus – questions from our audience about community building will be answered by Mitch!

SHOW TRANSCRIPT

This transcript is automatically generated by Descript.  Any errors or omissions are unintentional.
 
[00:00:00] Jeff Sieh: Hello folks. Welcome to Social Media News Live. I’m Jeff Sieh and you’re not

[00:00:05] Gracy Duffy: I’m Grace Duffy. And this is the show that keeps you up to date on what’s happening in the world of social media and more, and on today’s show. We have our very good friend Mitchell dong here with us, and we’re going to talk about what he has learned about community collaboration and communication, and especially building a rich online community as the head of community at Volley.

[00:00:28] Jeff Sieh: Yes, we’re exploring everything you need to know about Volley, this new video messaging app that I have loved where it’s taking on chat, video conferencing and social feeds all at once. And it’s doing it really well. And Volley has been great for coaches, mentors, course, creators teams, one-on-one chat across time zones, and we really want to share and let you guys find out what it can do for your business.

[00:00:52] Plus Mitch is here to answer your questions about community building. Like how do you launch a thriving online community? What do you need to have in place to keep it going and much, much more. Mitch, thank you so much. How are you doing today?

[00:01:08] Mitch Dong: I’m doing great. My neighbor just decided to start mowing their lawn.

[00:01:11] So my apologies to our listeners,

[00:01:15] Gracy Duffy: but I can’t even hear it on my end. So I think it is very subtle.

[00:01:19] Jeff Sieh: We’ve had all sorts of stuff today. And one of the things is Jonathan goes, he says he’s watching from LinkedIn. He goes, tap the space bar and shake the mouse. So I’ll give that a shot. And and Davon is here.

[00:01:34] She goes, look at Mitch. And so my circles cross, she loves Volley. That’s awesome. Yeah. So by the way, if you guys want

[00:01:43] Gracy Duffy: to do the plumbing, Volley Chris stone, loving, falling from Atlanta.

[00:01:47] Jeff Sieh: Good morning, Chris. Thank you. He was on last week. So make sure if you haven’t watched that you go back and watch it show, but if you want to join our Volley channel, which I would hope you do, because we have a lot of fun in there.

[00:01:56] A lot of cool people, Social Media News, Live dot com forward slash chat. That’s Social Media News. Dot com forward slash chat to join our Volley. It’s easy. You don’t have to be on camera. You can be. We’ll talk about all this, but anyway, there we go. So one of the things before we get started, I wanted to talk about

[00:02:17] Gracy Duffy: oh, I did know him.

[00:02:18] I’ve

[00:02:18] Mitch Dong: got all his stuff. It was a great intro. I know. Here we go.

[00:02:23] Jeff Sieh: Here we go. Listen. I’m so I’m nervous that Mitch’s here. Finally. I don’t know. I don’t know what’s going on. If you guys don’t know who Mitch is, let me introduce you. He is a Hawaiian grown marketer and educator who has spent his career telling brand stories and creating educational content for a range of organizations.

[00:02:41] He is currently the head of community at Volley, an asynchronous video chatting app, where he speaks. His days educating, supporting, and illuminating Volley users. So I mentioned before that you’ve probably seen stuff that Mitch has done. He has, he used to work with grace and I should I’ll go ahead and say the company it’s social media examiner.

[00:03:01] And he’s the one who

[00:03:04] Gracy Duffy: YouTube channel. Yeah.

[00:03:06] Jeff Sieh: He’s the guy look at that. Look at that button. He’s got the back. You don’t just get that at Walmart folks. YouTube saying that. Yeah. Very cool. He knows how to build community. He knows video and so Volley pretty much hit all his sweet spots.

[00:03:23] So we’re very excited to be here. He also does it for his school. I know he builds community with his church and school, all sorts of things. So he’s not just. Pony. He he knows what’s going on. Somebody else who really knows going on, look at that segway folks is our friends at Ecamm. Today’s show is brought to you by our friends at Ecamm.

[00:03:42] And you can find out more information about econ by going to socialmedianewslive.com/ecamm. But right now they’ve got something really cool with our pal, Stephanie Liu. They’ve been doing this every Thursday, and I’d love to tell you guys about it and have you guys go over there at ecamm.tv/liveselling

[00:04:01] The last two episodes we had were all about live selling and Stephanie is getting into the details over every Thursday at ecamm.tv/liveselling. It’s amazing if you guys have any interest and I hope you do, because it is a coming this live selling stuff, not just Amazon live, a bunch of other platforms are doing it.

[00:04:21] She mentioned on our show, target Walmart. All these new places are going to start doing live selling. Get on that bandwagon go to ecamm.tv/liveselling All right on with the show. Grace, what I mean, I’m going to ask you, but we’re going to ask Mitch. So let’s talk about what is exactly Volley.

[00:04:40] People may be a little confused.

[00:04:41] Gracy Duffy: First I want to tell all the people that are watching us and if someone that is building an online community, interested in building an online community has built one, struggling to grow it. Please tag them in the comments and bring them onto the show because this is an opportunity.

[00:04:54] This is going to be gold because we’re talking to Mitch who is the head of community at Volley. And we want to give him a chance to talk all about Volley, which is a killer app for coaching community collaboration. And it’s really changing the game when we’re talking about chat, video conferencing, social feed.

Where Do We Find Volley?

[00:05:13] Gracy Duffy: So first of all, tell us where do we find Volley? How do we access it? And what do you think makes Volley different from all these other things that I just mentioned?

[00:05:23] Mitch Dong: Sure. First I just need to like, take a snippet of the beginning of the show and just put that on my website. That’s not existent or just put that on our volume website.

[00:05:32] Cause that was a perfect pitch. I love it. First I’m glad to be here finally. And thanks for being patient with me as I gained the confidence to come on to on camera, but being being at Volley head of community, this is where I live. I’ve had lots of practice these days but what is Volley?

[00:05:49] Like you guys have said it’s an asynchronous not, you don’t have to set up a calendar sync up a it’s asynchronous video chatting app. And you can find it@Volleyapp.com and we’ve got a browser version. If you just go to Volley.app, we’ve got a Mac PC, Android, iOS so really flexible and it’s video messaging.

[00:06:12] So unlike, a lot of these tools where you’re, you have the trade-off you have. Okay, cool. We can have a video message, but we’re going to be all sitting on a call together, watching these little tiny thumbnails of each other, listening to a bunch of irrelevant information to us, that’s the pessimistic version or we have texting or something that’s really flexible synchronous or asynchronous.

[00:06:37] But we talk about kind of Volley being flexible face-to-face you have the richness of face-to-face communication, but with the flexibility of something like texting. It’s really changing how we work internally. Volley is the main tool that we use to communicate internally as a team.

[00:06:53] And I can’t tell you how nice it is to not come to an email inbox full of emails. It’s been a very refreshing experience being here. I’m sure we can go into a lot more depth about the details and the nitty-gritty, but that’s a quick kind of overview.

[00:07:08] Gracy Duffy: So all the things that Volley is taking on chat, video conferencing, social media, I think of all those three people don’t seem to complain about chat as much as they do about video conferencing and social media.

[00:07:19] Like we talk about zoom fatigue, and we talk about, social media being tiring. So I love that they’re taking this on, but I tend to see a lot more videos. And of course I work in video. So the people I talk to are very into video. I see a lot more videos on folly, but it is texts. It does have audio.

[00:07:35] There’s a lot of ways to access it, but what is the most popular way that people are coming to it? If I don’t feel comfortable with video, how is audio and text received in comparison?

How Are People Discovering Volley?

[00:07:46] Mitch Dong: Sure. Video is really the hero of Volley and you can tell from the interface too, you’re presented with that big old record button.

[00:07:52] You click, it records, the video hit stop and it sends it. So we’re really indexing on speed and video. Like I said, it’s the hero. I keep pointing down here, assuming the interface is down here, you see I’m wired for you listeners. No I we’ve got texts. Screen-sharing from desktop. You can upload files.

[00:08:13] You can do a voice only Volley. You can even send a GIF or Jif comment, which one you think it is. But but yeah, I would say video is definitely the most kind of popular, but for those that are coming in that are a little bit more kind of timid or shy, the great thing about Volley is that you don’t have to be, have this big production or have this polished presence.

[00:08:36] It’s very kind of raw and authentic, almost similar to an Instagram stories kind of culture where people don’t expect a whole lot. And that’s the beauty of it is you can show up on video and there’s, you can communicate publicly. So we can talk about the hierarchy of organization and spaces and private direct messages.

[00:08:55] But a lot of people will come in initially. With a one-on-one conversation. So that’s the most common way people are coming in and they’re engaging one-on-one and getting used to the format used to showing up and seeing themselves on camera. And then they can ease into those kinds of more public discussions in the various spaces that they might be participating in.

[00:09:16] So I would say you have the other options, but a lot of times you’d be surprised. I was just interacting with someone over in Japan and she’s an instructor out there last night. And she was saying, I finally overcome my shyness, seeing a lot of people, putting themselves out there.

[00:09:33] So I’m putting myself out there. And I think that’s exactly what Volley does. It is a safe place and certainly less hostile than a lot of other kind of mediums and platforms because your face is out there. So tends to be a little bit.

[00:09:49] Jeff Sieh: For sure. So I actually use that in the subject of the email when I sent it out this morning about this it’s this is the first app that I really think is for extroverts and introverts, because it has, I think one of the reasons clubhouse was so popular is because you didn’t have to get camera ready and you can go in and just use that.

[00:10:07] So this has got the best aspects of clubhouse because you have that it’s not live, but it has an asynchronous thing where you don’t have to get made up and you can just use a text message, or you can do you just have an audio messenger. And I think it hits everybody. I don’t think, it always felt like some of the messaging apps felt like you were leaving somebody out who didn’t like to be on camera or they wanted to be on camera.

[00:10:30] And I think Volley has all of that thing. And it works together really well. I don’t know what I mean, you talked about video being the popular thing. I have noticed that because it’s on every platform that I can sit in front of my iPad and do it, and my backgrounds and I have my hair messed up or a hat on, or our glasses.

[00:10:51] And once you get past the initial barrier of, feeling comfortable, it’s just I have my background, like this usually really nice like this, but like when I do Volleys a little bit open, cause I have airflow that way, but it’s more, it feels like it’s a more relaxed kind of platform.

[00:11:06] Mitch Dong: Exactly. Yeah. And it’s, unlike some of these other cars, other people have used it for things like, to replace a loom or something like that, or in reaching out to customers or we’ll talk a little bit more about community building later. But we talk about those as like video message, like you’re sending a message.

[00:11:25] But Volley has kind of video messaging. So that’s where it’s unique. It’s like people can respond back and then they’re in the ecosystem. Then you can start to build this community off of those relationships that you’ve started. So yeah, we love it. And it’s, asynchronous video clubhouse without staying up for 72 hours straight, like a lot of us did.

[00:11:45] Jeff Sieh: Exactly.

[00:11:46] Gracy Duffy: So Eddie’s comment here. If you want to bring it up, he says, we love, he says he loves Volley. We have a great community that suddenly growing is very active daily with 120 members, the option to engage with everyone, a chance to contribute in their own way. And I love that. That is so true. And I think that to Jeff’s point, like you don’t have to be camera to be on Volley. Like I answered messages after I pick up my kid drop off my kids, I’m sitting in the car, whatever. And I think that’s the beauty of it is people are on there and they’re looking real. They’re looking rough. It’s not like they’re doing a live show. They’re just talking to you. And I think it’s just you don’t, so there’s also no pressure there to look a certain way or be a certain way or present yourself.

[00:12:28] So that’s another thing that I’ve really loved about it that I haven’t seen on any other platform quite honestly.

[00:12:34] Jeff Sieh: And the other thing is. You press it in you. Oh, I sent it. I can’t take it back. You have, you can reshoot it. Like we want to make sure that’s clear as well.

[00:12:42] Mitch Dong: Yeah.

[00:12:43] Jeff Sieh: Yeah. Oh, what did I say? I’m such an idiot and you can redo it. That’s fine. But for most of it back and forth, it’s like a conversation like Mitch and I talk over there all the time and I don’t, I hardly ever reshoot anything. I’m like, oh, sorry. That was so long. But it’s about it.

[00:12:59] Mitch Dong: And we’ve got, and we, we’re doing a lot of things to try to make a video, less dense because that’s one of the trade-offs that comes with video.

[00:13:06] You got to sit through a long thing. You got to listen to this whole thing. Like what information is relevant to me? So we’ve got the two X Lucy, the rabbit is my little friend. I always watch messages on two X. So you can get through things really quickly. You’ve got interactive transcripts where you can just read the messages and tap and jump to that part of the video if you want.

[00:13:25] Yeah we’re thinking very hard on how to make this rich experience. A lot easier to consume and participate in. So that’s that’s the goal.

[00:13:38] Jeff Sieh: And plus when you listen to Grace at two’s time speeds, it’s really funny. So

[00:13:42] Gracy Duffy: It’s really hard, especially since I like to send four minute Volleys, sorry guys, if you’ve gotten both of you have gotten like yeah,

[00:13:53] Jeff Sieh: so here’s the next question.

[00:13:56] We’ll get into the weeds about the kind of where, the different spaces versus, how it’s broken down into Volley in a bit. But here’s the question that I think everybody wants to know, okay, here, it’s another app. It’s oh my gosh, another app, that’s probably one of the big hangups is okay, why do, why should we use this?

[00:14:12] And Volley is free now, but what about later? We all know apps have to want it in some way. So are we going to build this? Eddie says he got like 120 active members and that’s really great, and we’re talking about community and you want to build community. But what are you going to, are you going to leave me hanging?

[00:14:33] What are you going to do? What that’s, what we want to know is I don’t want to get burnt later. So talk a little about that.

Will Volley Always Be Free?

[00:14:39] Mitch Dong: Bit about that. Yeah. And I think, unfortunately, this question comes up because we’ve all experienced that rug pole. Why don’t we like finally, invest in and build, I know you recently experienced something similar to this on another kind of immunization.

[00:14:51] Cool. But we have all experienced that and our founders have experienced that and our investors have experienced it. And there were like very committed to not having a rug pole. And the reason a lot of people have to do that rug bulls because they’re relying on certain things.

[00:15:09] So like they can keep their app free because they’re selling your data or your, the product. So we’re also committed to not monetizing. We have no intentions of monetizing through ads or selling data or anything like that because I know that’s another thing that comes up is okay, I’m going to be doing messaging here and having this as the hub of my communication or my community.

[00:15:30] Am I the product and no, you’re not right now, it’s free and we’re funded. And we’re doing some things to make sure that we’re managing our expenses, Volleys expire after 60 days. And most of the time the conversation has moved on anyway, since then. But we do plan to monetize down the road.

[00:15:47] But what that will do is just unlock additional features, especially for those that are creating spaces and managing larger communities. We don’t ever plan to take things away. So if you sign up now, rest assured you’ll be grandfathered into anything as well as, have the option to buy additional things on top of that, which will, you know we intend to be definitely be worth it down the road.

[00:16:11] For sure.

[00:16:12] Gracy Duffy: That’s not an encouragement to sign up now. I don’t know what is, and I love that if you’re selling it as a service and not apply. Even though it is a platform, but it’s yourself as a servant. So I that’s very smart. So anyway, everyone in the, everyone listening signed up now

[00:16:28] Jeff Sieh: And you can go to socialmedianewslive.com/chat

[00:16:31] Cause we’re all we’re easy. If you want to come in with a bunch of people who are really like chill and don’t freak out about, what your hair looks like it whenever don’t get Grace, but come to mind my Volley and then I’ll just keep them.

[00:16:44] Gracy Duffy: I did a Volley putting on makeup, getting ready for his show.

[00:16:48] I let everyone into my bathroom. Okay.

[00:16:51] Jeff Sieh: Wow. We won’t go there. But I want it, so this is a great point from Brian. He goes I’ve used the reshoot a couple of times, which means that you can go back and redo your message a few times recently because of platform feels so relaxed.

[00:17:05] I’ve also let many go that I wouldn’t have on another platform. So that’s really cool that, it’s very relaxed and easy to do. And we’ve got Sabrina saying, hi, it’s Sabrina. I’m trying to get you over there. You need to come every time you would love the people in there. The water is really nice.

[00:17:22] Yes. So here’s another question, cause I know we’re all business people and, community. There’s that fine line. You build community because it’s fun and it’s great. And you want to give to people and you want to connect with people, but also as a business, you want to build community because you need to make money.

[00:17:40] So how are people monetizing, Volley? What are some ways that our people are using it not to like, okay, I’m going to scrape these people and they’re going to be on my list now and whatever, but how are people like monetizing it in their existing programs or whatever to actually make money with it?

How Are Users Monetizing Volley?

[00:17:57] Mitch Dong: Sure. We’ve got like Grace, so eloquently said, coaching community collaboration those are the sweet spots for Volley. And just like you would monetize a Facebook group or any kind of exclusive mastermind or membership or coaching. You can leverage Volley to do that for you as well.

[00:18:20] We currently don’t have any monetization tools built in you can’t charge for access right now, but just like people are doing for Facebook groups or any of their other memberships. We’ve got people building a really robust and scaling their coaching practices. Like our friend, Tim Schmoyer who runs all of his kind of video labs through Volley.

[00:18:41] For the most part, he’s got all of his courses hosted elsewhere, and then all of the homework, all of the engagement, all of that in, collaboration that happens after a course or a webinar or something can happen in Volley. We’ve got coaches leveraging Volley for not only kind of group coaching and that dynamic, but also one-on-one and private because we have those two kinds of distinctions.

[00:19:04] You have that flexibility and then we have people monetizing it for their communities. So we’ve got a number of people where they’re upper tier Patrion, instead of, you get access to my discord or you get access to my Facebook group, you get access to Volley because it’s this kind of next level personal connection.

[00:19:22] Accessibility without, like I said, having to sync up schedules or having someone texting you all the time, it’s this, it’s the appropriate amount of kind of barrier, but also just such a reach rich and deep connection. So we see a lot of those folks using Vali as well, but we’ve built it to be flexible.

[00:19:40] So we, we have people all the time to engage with users all the time, every day, pitching like a new use case for it, or telling me about where they found success. And I’m blown away with some of the creativity that we have and what people are able to do with the flexible tool that we’ve built.

[00:19:57] Jeff Sieh: Yeah. I think that’s go ahead Grace.

[00:19:59] Gracy Duffy: I was gonna say, I love the segmentation because for example, in Tim’s group, which, of course it’s the video creators group that he has in there. There’s also an opportunity there to talk to him one-on-one within that group. So if I was running a group like on Facebook and they start messaging me well, that gets mixed in with all the other messages I get.

[00:20:19] But. Because it’s only in that video creators group that I’m talking to Tim, Schmoyer, there’s a context. He knows where I’m coming from. It’s not like a, Hey, how are you? This is who I am. He knows who I am. He knows why I’m there. He knows what we’re going to talk about. And it’s a good way to keep it organized.

[00:20:35] Jeff Sieh: Yeah. And I think one of the things was Kim Garst I know, used to do. And when I was helping her out with some stuff that she, for her like upper level thing, like you were talking about would use another kind of app, but this is it’s so much better one because it gives access. Like it gives you access.

[00:20:54] And like you were saying, it’s not it’s when you want to go with it. And you’re like, I’m going to go to five o’clock today. And I’m going to go through all my Volleys and answer people and help them out. And so it lets you get your schedule back a little bit, then always like here’s my phone number or whatever.

[00:21:10] It really does a great way of doing that and. Getting access to Tim Schmoyer is a big deal. Like when you can ask them questions and response to you. That’s really amazing. I think that’s a big selling point for Volley.

[00:21:25] Mitch Dong: And we, one of one way people are using these spaces as well is for the whole community and public kind of learning.

[00:21:34] So people can learn from each other’s questions and answers before Tim even has a chance to jump in there. That’s another huge benefit is unlike a lot of these other tools where, you know they don’t know these people. They’ve only seen their like profile pictures or names. Like they don’t want to jump in you’ve have real connections with these people because you’ve been engaging with them.

[00:21:54] You’ve been chatting with them. So I also see that it’s got a lot of engagement people jumping in, putting themselves out there, helping each other out. And I can’t promise that for every community, obviously But it does seem to be like a lot more poised for those kinds of interactions.

[00:22:11] And other people jumping in and helping each other out. It’s had a community, I, keep the conversation going. But for the most part, it’s our users that are engaging. It’s our users that are helping each other out, which is amazing to be a part of.

[00:22:24] Jeff Sieh: So one of the fun things that we’ve been able to do with our community is we ask questions before we have a show, or now even they ask because they see the show being posted and they see what’s coming up and they’ll go ahead and ask questions in there.

[00:22:36] And we’re able actually to download those and play them during the show. And it goes, it burns into the podcast. And then also I can show it on screen using the amazing tool that is eCampus. So we, haven’t got a question from our pal, Gary about that. So we’re going to play that right now. And this is directly from Volley.

[00:22:55] Gary Stockton: Hey guys, I’ve got a question about starting a community using Volley. I’ve got a series of webinars. We call them sip and solve they’re 15 minute webinars. And there’s a smaller community around these webinars. They’re more painpoint oriented webinars. We were directing them to a chat bot to engage with us on many chat before, but we didn’t really see much uptick in that.

[00:23:21] My question to you would be, do you think Volley would be a good alternative to a many chat type of a scenario to continue conversations following one of our webinars?

[00:23:35] Jeff Sieh: Thanks Gary for that question. That’s awesome. Great question. What do you think?

[00:23:40] Mitch Dong: And my apologies if I’m both, I think I coughed in the middle of it.

[00:23:43] Jeff Sieh: You’re muted. I’m good. You’re good.

Would Volley Work Instead of a Chatbot?

[00:23:46] Mitch Dong: You’re the man. That’s a great question. And I think what’s really interesting about what he asks and what he said was, Garrett, you’ve got the, a smaller kind of tighter knit webinar community, and I think that’s really where Volley can thrive and get its roots.

[00:24:03] It is face to face and, there is, we’re making video less dense, but there’s also, a certain kind of level of scale that you reach. And by having that initial kind of group and that core community that can grow from there, I think is really critical. You have many chat or maybe some of these other kind of text-based engagements.

[00:24:24] But, as we know on social media, great for kind of getting your brand out there, great for publishing or, promoting what you do and engaging in your community. But a lot of times people can get a little bit distracted by their inbox or they’re, they see all of these other companies that are soliciting to them.

[00:24:43] So I think, bringing them into a place that you have a little bit more control, you have that face-to-face and that deeper connection. I think it’s a great way to support people and, once they dip their toe yeah. And send their first message to you and get their first response back.

[00:25:00] I have the privilege of Manning our onboarding sequence. So Stephanie Lou, who’s a friend of ours and has been a guest and, you just plug your thing. She’s also in that kind of onboarding sequence and I get to talk to users every day and they’re like, whoa, like this is crazy.

[00:25:16] I’m actually hearing from a real person. And I think, people will also experience that even though they’ve watched your webinars, they’ve watched your live shows when they can actually like talk to you. And it feels, it’s asynchronous, but it feels like you’re really talking to them in person.

[00:25:30] Magic can happen.

[00:25:31] Jeff Sieh: Yeah. And you can show behind the scenes stuff like, your bedhead and your bedroom. The, so I was thinking when Gary brought this question up is I thought it’d be, I think it’d be a great way to get that real time, in feel in being able to ask your question to a real person, like you were just saying, but also it might be something that you would use Manny chat.

[00:25:55] Volley. That would be another level like, Hey, and you could direct them. If they’re just wanting to know what time you’re open or something like that would be an easy thing for me to chat. But if you’d like to talk about somebody for catering, this is, I’m talking about a restaurant now it’d be like, sorry, I jumped completely off to do.

[00:26:14] I’m hungry. Can you tell it’s lunch? Yes. It’s almost lunch for Jeff almost all day, but but you can move them into something where you would talk we’d you need somebody to talk to you like the catering service or something like that. So I was thinking that moving somebody in that direction, like here’s some general information that chat box can handle, but then, when you need to get personal and personalized, that’s when you bring it to volley.

[00:26:40] Mitch Dong: Absolutely. And we, we have that for our, we’ve got auto replies and stuff. If people reach out to us through messenger or Instagram or something like that, we’ll re have an auto response, but then also it’s but do you want to get your answer? Connect with us on Volley or, do you have, you want to, go a little bit more in depth, there have a training session or, you can offer all kinds of, different opt-ins or lead magnets, or even just services leveraging all of these different platforms.

[00:27:11] Yeah,

[00:27:11] Jeff Sieh: let’s talk about that a little bit, how we can integrate some other things, systems into Volleys, like email lists, other social media, paid masterminds or whatever, what you mentioned the audio, the auto replies. So that happens like in the beginning. So I guess you need to tell us what, like what spaces are and channels and the hierarchy of that.

[00:27:36] So people, and it’s not confusing, but I just break it down how that the interface works and where like individuals were live and where like companies or communities like Social Media News Live.

How Does the Volley Interface Work?

[00:27:50] Mitch Dong: Sure. Sure. Okay. I’ll do my best for you. Podcasts audience listeners to break this down and be very descriptive in my language.

[00:27:57] My wife is a literature major and has a master’s in rhetoric. So if she’s watching this don’t judge me. But but basically it’s all conversation-based. So you have imagined like a timeline of tiles on the bottom, where the conversation happens and they’re like little mini thumbnails or texts that you can jump into at any time.

[00:28:17] And then the kind of organization you have two main areas where you can engage in these conversations and in the. Dialogues, you have your direct messages, which are outside of any particular space and that’s where you can have one-on-one or group direct messages. And they’re a conversation just like everything else, as well as in a space and a space, you have a little bit more hierarchy and organization, almost similar to slack where you have channels which are open-end discoverable to any member of that space.

[00:28:47] You have that. So you can have topics, you can have teams, you can have daily stand-ups. So you’re using it in a work context. We don’t have a single, we have, I think, one synchronous meeting a week. The rest of it is all done in kind of daily stand-up channels and team channels for Volley. So you can have channels.

[00:29:05] And then you also have direct messages, like what Grace was talking about within a space where you can engage one. In groups or one-on-one direct messages. If you’re a coach, you can have, your big, broad topics up in the channels, and then you can have even cohorts or small breakout groups or one-on-ones with each of your kind of mentees down in that direct messages area.

[00:29:30] So a lot of organization while also trying to keep it simple and intuitive. So yeah. Yeah, lots of opportunities to engage.

[00:29:39] Jeff Sieh: Did you talk, you want to talk about threads and how that kinda works real quick too, cause

[00:29:42] Mitch Dong: that sure. That’s I dunno, I didn’t want to jump that deep

[00:29:46] Jeff Sieh: well because when you explain it, people are like, oh my gosh, I tiles on the bottom and how do I keep everything organized?

[00:29:51] And that’s one of the things that you sure Volley is always innovating and doing some new, cool stuff. And this is a recent one. So just really quickly touch on threads.

Threads In Volley

[00:30:00] Mitch Dong: Sure. Threads is a way to, once the conversation has moved on or say you want to go a little bit deeper.

[00:30:09] Off of one particular video Volley, while you can have a threaded conversation. So you can just swipe up on mobile or long press and press reply in the thread on desktop. And you can have a sub timeline or a sub conversation branching off of that. We have a lot of people using this, say they have a very active group and an active conversation happening, but someone said something way back there that they really want to address and really want to dig in a little bit deeper on, or do they have something that just is relevant to that particular person?

[00:30:40] They can just reply in a thread without disrupting the main timeline or without kind of dropping in a Volley out of context. So definitely. Helps with that asynchronous aspect because you’re not getting lost in the timeline there and you can label them there’s other organization and, at mentioning and things like that to help again, make it less

[00:31:00] Jeff Sieh: dense.

[00:31:01] Yeah. And we use it exactly. Like we have the show title usually and say, ask your questions. And then most people do a thread underneath that show for that week. So that’s how we use it just for an example. So Gracie had some stuff I

[00:31:11] Gracy Duffy: know. Yeah. Yeah. So this is Social Media News Live. If we have to address the Social Media part of it.

[00:31:18] So we are saturated with platforms right now and try as we might, we cannot be everywhere. And when you’re the guy or the gal going to the boss, asking them to invest more time people, money, resources, what have you into one more thing? Tell us Mitch, why should that one more thing? Be Volley.

[00:31:40] Mitch Dong: I was like, Gracie, you can tell them, you can say on camera.

[00:31:42] Gracy Duffy: I probably could. I’m pretty convincing, but yeah. How about with just like saying that one more thing, but like the thing that maybe replaces something that may not be working because some things are,

Why Should I Use Volley?

[00:31:56] Mitch Dong: yeah sure. No, I think that one, the best way to experience it is to jump in.

[00:32:03] But two, it’s going to be hard to convince your boss to jump into yet another tool, especially if they’re not invested in it. So we have found that just like you just said, it’s great to replace something that isn’t working or that is like a pain point. So for a lot of people there, another platform is like a membership site they’re paying for, or some kind of service that they’re paying for, or it could be.

[00:32:27] Meetings, like I want to replace meetings. That’s taking up a huge chunk of everyone’s time listening to irrelevant information at one X. So we have a lot of people actually starting to use it to replace their like daily stand-ups or their weekly meetings. So that’s a great kind of like foot in the door, but if you’re already engaging on another platform, so you have an active Facebook group or something like that, you don’t.

[00:32:54] Fully throw that out the door and move everyone over to Volley. I mean start with kind of a seed group. I think that’s a great way to get that started is bring over like that core community that’s already engaging and those that are comfortable with each other that know each other that feels safe, that can engage on video and then let that be the seed and let it grow.

[00:33:14] And, it’s free. So there’s no expense or costs or risk besides your time and your time is asynchronous. So you can do that whenever you want to. So that’s like the best way to do it in my opinion is to let it replace one aspect of your community and then let it grow from there.

[00:33:33] It obviously depends on what context you’re using. Volley but like for instance, us here at Volley, we use it in a work context in one space, and then we have a lot of community engagement in another space. And then I’ve got a lot of one-on-one and group direct messages or talking with. Other collaborators running AMS, which maybe we’ll get to in a little bit and just a lot of other things.

[00:33:57] So it can also consolidate a lot of your communication as well. And not just be another inbox to check or something like that.

[00:34:05] Jeff Sieh: So one of the things that I think is maybe overlooked and w one way to get people in to use it is to replace something like loom, where you go and you’re like, you’re doing the desktop stuff.

[00:34:16] And you’re like, okay, this is going to be easier for me to show them how to open this email or do whatever. And you do a screen share, but this way it lets the communication happen instantly. They don’t have to turn on their video if they don’t want to, they could just text it back or they could give you an audio message.

[00:34:31] Can you explain that one part again, because I didn’t catch what you did on the video? I think that’s a great way. And I think being able to do those screenshots and shares right inside of it, I just think it’s so super cool. And it’s a great way to, to get, get your ideas across really, really quickly.

Using Screensharing and File Sharing in Volley

[00:34:48] Mitch Dong: Yeah. And if you’re pitching it to your boss, it depends on what context you’re using it. But tightening that feedback loop is really important. We’ve seen that in, chat tools like slack or something like that. But if you can do that on video, which for most people you can communicate way more succinctly way faster.

[00:35:10] And for those that can’t, you’ve got two X, so you can always watch it back on two X on the other end. So I think that is also huge. Plus having it all within Volley, you can drag your files in or share your screen. Like you were saying, Jeff you can afford your messages on to another conversation that’s relevant or bring other people into your group direct message that, that need to know that information.

[00:35:33] It’s, there’s a lot you could do, we could spend days, which is what I do for my work. Spending days talking about all of the different tools and features. Yeah.

[00:35:42] Jeff Sieh: Yeah. Very. So

[00:35:44] Gracy Duffy: there are so many great communities on Vali 1 0 1, which if you are just getting started, it is where you go to get started.

[00:35:52] Josh and Mitch we’ll respond to you personally, as they have done to me to answer questions, there’s falling for video creators, Tim shorter’s group there’s business owners using Volley. And then of course our Social Media News Live group there. So how do we find communities on Volleys or directory?

[00:36:10] How is searchability? And then once you I guess this is the park too, is once you start your own community, let’s say you don’t find what you need. How do people, how do you get people to join your community? What is the discoverability on there?

How Do People Find You in Volley?

[00:36:29] Mitch Dong: Sure. That’s a great question and something we’re actually acting.

[00:36:32] Kind of experimenting with this might be inaccurate depending on when you’re listening to this here. So make sure you check out the website for the most updated info. But right now there is no directory. So it is messaging, you can create your space and invite people in, but it’s all kind of private and invite based.

[00:36:52] So you, anytime you create a space or even a direct message conversation, you can generate an invite link and share that out. So that’s what a lot of people are doing. Whether in their email signatures, Hey, talk to me on Volley or. Pitching it to there, other space members or at the end of their course, do the engagement here in this space and they invite them there.

[00:37:15] So there’s not any kind of directory yet. We are doing some experiments and if you’re on Volley, you probably saw a call for open spaces recently. Because we do have, people that want to dip their toes in. They’re like, I don’t have my community yet, but I first want to experience what it’s like a and C community done well.

[00:37:33] So we do have a couple of communities, like you’ve mentioned that we host at spaces that you can participate in. We have the Volley fan club. We’ve got, Volley for video creators, Volley for coaches. And there’s a number of channels within each of those spaces, with different topics.

[00:37:48] One of them’s Volley for teams. So you can see how other people are using it in the work context but as far as discoverability, it’s all invite based. So a lot of people are asking other community members, Hey, I want to learn more about. Is there a space that I should join or, and then, they’ll get invited there.

[00:38:07] So that’s how it works right now. But if you check out our website, we do have blog posts with some kind of spaces that people have put up there and said, Hey, you can promote my space if you want. So there’s that option too. But as far as discoverability it’s a, it’s up to what happens in the community.

[00:38:26] And if you’ve joined a little bit later when we possibly have some kind of discoverability or directory, but that’s wher we’re at right now,

[00:38:35] Gracy Duffy: I think you ha you, you hit the nail on the head. That’s what it’s like to work at a startup is you’re like according to this star date, this is what it is. Now, when I get off this it’ll be different, but I would love to see it how podcast The directories are like, Stitcher, Spotify, where it’ll be like gaming and then here’s all the gaming shows politics, whatever.

[00:38:57] I’d love that, but yeah, go to the blog posts because that’s where I found a lot of these, a lot of the communities that I like to watch and participate in.

[00:39:07] Mitch Dong: And joined and join Jeff’s space. Join the space because there’s a lot of other volume users in there that are interacting and engaging in other spaces as well.

[00:39:15] So that’s the best way is jumping into a space and then asking them, Hey, we’ve got similar interests. Do you have any spaces that I should be joining? I didn’t mean to cut you off there.

[00:39:25] Jeff Sieh: Oh no, that’s good. And my thing was, is I think I just think Volley is almost perfect for podcasters and and live video creators because of being able to grab their audience and build that community.

[00:39:38] Because a lot of times they do want to talk to them. And especially like podcasters. It’s so disconnected from you hear them in their ear. You podcasters have always struggled with getting people like on their list so they can talk to them. And this is a way that I think you can really do that.

[00:39:53] Crowdsource your podcasts questions. I know a lot of people would do that 1-800-NUMBERS, call in and, leave us a message and we’ll read it on the air. Like what we’ve done with Gary today, where we can actually play their video and you could see their face and who they are is I think a really cool feature and using that in way, these new kinds of ways I think for podcasters and live video people are just, it’s really cool.

[00:40:17] I’m excited about it.

[00:40:19] Mitch Dong: Yeah, absolutely.

[00:40:22] Gracy Duffy: I guess about how you manage the notifications in there, because I know like with all this different groups, I get a little different alerts. You, and I’ve talked about this quite a bit, Mitch, and by the way, it turned out to be an update on my phone that turned off all the notifications.

[00:40:33] So it wasn’t even yeah, so that was that was me, not you, but talk to us about how you manage, like the notifications that you get when cause I know that’s something that. People get excited. They get very active into it. Suddenly you’re getting like 50 notifications a day and you’re, it’s ah, so how do

[00:40:49] Mitch Dong: we manage notifications?

[00:40:50] We definitely, definitely.

How Do We Manage Notifications in Volley?

[00:40:51] Mitch Dong: Yeah. Yeah. Whenever you jump onto a new platform or we’ve experienced with clubhouse or something, and you’re like jumping around to all these rooms and staying in, but for Volley, a lot of people will jump in, join a bunch of different spaces that, people recommend or, and then they’ll start to whittle down.

[00:41:07] What’s manageable for medial engage in. What’s valuable for me. But we do give you kind of full notification control. So we default to notifying you for everything because it is a messaging app and we don’t want to suppress those things. We want to make sure that you’re able to engage if you want to, but we give you control over.

[00:41:25] All of your notifications. Within the app, you can silence notifications for particular channels. We’re working on a feature real soon here to silence all channels in a space with one a button. And then you can also, silence direct messages but we’ll always give you the ability to check in on your own.

[00:41:47] So what happens when he signs the notification or silence a particular channel or direct message is it will still be bolded or the text will bold to let you know that there’s new content in there. If you want to engage, you just won’t get a push notification. You won’t see that, red badge staring at you on the map icon.

[00:42:05] So it definitely allows you to be more selective about how you engage. And I think, that’s the beauty of it is, I’ve, I’m in a lot of communities and some of them I really want to really pay attention to this channel. And I don’t care as much about the conversations that are going in on the other ones.

[00:42:21] I’ll check in those periodically. But that’s been really nice and I always encourage people, when you’re joining begin initially leave them on. That’s all I have by default. But, as you begin to understand the value of each channel or conversation, you can go in there and select.

[00:42:39] Jeff Sieh: Disengage. Yeah. And the cool thing is too. And I like this cause I use this a lot is you can, and I forgive me, I don’t remember what it’s actually called, but where you can press and remind yourself to go check that Volley for later mark for follow-up. That’s what it is. So I’m like lot of times I was like, I can’t deal with this right now, but I want to respond to Gary.

[00:43:00] So I’m marked out for followup because he was important. I just couldn’t get to it. And I think that is really cool. The other thing is I’m a nerd and I really liked that. It can give me notifications on my watch, like from my channel, if it’s your channel and you’re like, if you’re doing a course or you’re doing something like that, you can like, oh, okay, I’m getting people asking some questions I need to get in there or you can silence it or whatever.

[00:43:21] But I think that’s really cool. That is synced that way.

[00:43:23] Mitch Dong: And it’s video. So you think how am I going to get a notification? How am I going to choose whether to engage in this or not? And we’re actually working on some really exciting things, hopefully that we can roll out in the near future.

[00:43:35] You even more opportunity to preview or get a sense for whether you should engage right now or wait. Everything is transcribed automatically. So I think I mentioned automatic transcriptions at the beginning. You’ll get a push notification and you’ll be able to read what they’re saying in that video.

[00:43:53] So you can choose is this urgent or not? As well as on the desktop, you can hover your mouse over the timeline and it’ll give you like a full script as well as like how much time is in that Volley. So you can get an idea of do I jump into this one now? Do I wait? So that’s like a layer on top of mark for follow-up you can always choose to engage with, say something like

[00:44:15] Jeff Sieh: start from here on the transcript or something where you.

[00:44:18] Because somebody actually screenshot it to me and says, I love this feature. Yes, my friend Jason, he was like, cause I got him in on it. And he’s yeah,

[00:44:25] Mitch Dong: he loves it for his, yeah, you can use, we have people that just read the trends, like at the end of the day or at the end of a a long kind of rich engagement or conversation, they’ll just read the transcripts and they’re interactive.

[00:44:39] So you can click on any line in the transcript and it’ll take you to that exact Volley in that moment where those words were being said, and as far as everyone watching is, or their social media people. So depending on your space settings and the user settings, you can download Volleys. We obviously ask that you ask permission, but you can download Volleys and you can even download the transcripts as well.

[00:44:59] So if you’re, you just did some great lesson or someone asked a great question and you want to repurpose that in social content, we make it really easy. You can download it, you can download the transcript, repurpose that for a blog post. Lots of options there. Yeah,

[00:45:16] Gracy Duffy: Very cool. I heard a term I heard a term earlier this week.

[00:45:19] It was actually at a visible, had a event on events and it was this term that reminded me a lot about Volley. It was neuro inclusive where, because people learn things very differently. They absorb information. It’s something I’m very passionate about. Some people read, some people don’t like to read. Some people prefer visual, all of those things.

[00:45:39] And I think Volley hits all of those marks. So you’re talking about the transcript. Some people just can scan really quickly. They read faster than they can digest, like spoken word. And I thought that was a really good so feel free to use that in your marketing. Neuro inclusivity.

[00:45:54] Mitch Dong: There we go. So we actually do have a lot of kind of neurodivergent people and different people with, varying abilities using and leveraging Volley.

[00:46:05] And one of them reached out to me directly and just said I can’t believe how much this is transferring. My life. Yeah, I think because it’s asynchronous as well. You don’t have that pressure for even people that, just don’t like the pressure of live video, or don’t like calling people on the phone, you have that rich connection and communication without having that pressure, you can always hit the cancel button.

[00:46:30] You can always I’ll do this later and respond to them later. So it it’s definitely, unlocked some things that we didn’t even anticipate at the beginning. Obviously we’re, we are considering accessibility which is why we have closed captions and transcripts and everything else, but it’s been really cool and I’ve had to learn some ASL to man, some of our support, like people from the deaf community coming in and using it.

[00:46:53] Cause it is so visual and easy and lightweight. So yeah, it’s been a really cool to be a part of that,

[00:46:58] Jeff Sieh: for sure. So what was that term? What was that term again?

[00:47:02] Gracy Duffy: It was a well there’s no diversity of course, but the more positive term is neuro inclusive, which

[00:47:09] Jeff Sieh: yeah, I learned by dancing. So when I go to a different screen, that’s what I’m doing is that’s

[00:47:18] Gracy Duffy: why you are a hidden TikTok star, right? Jeff, because like

[00:47:22] Jeff Sieh: very hidden, very good. And by the way, something that does make me dance is our friends over at eCampus. Awesome segue. Now make sure you guys go and check them out at Social Media News, Live dot com slash Ecamm.

[00:47:34] They do. One of the cool things is you are able to play a video and like you saw earlier in or listened to earlier in the show, we were able to actually take a question from Gary, one of the members of our community. And you cam is super powerful. Once again, they’re doing a really cool thing all about life stilling that you can find out our friend, Stephanie Liu is actually running it.

[00:47:52] I think she’s got six more weeks of it, but make sure you guys go to Ecamm.tv/liveselling Fortunately, live selling to check that out because she’s dropping a ton of great stuff. I learned stuff every time I listened to her. So he came.tv forage slash licensing, go and check that out.

[00:48:08] Mitch Dong: And wait, I need to just say, and if you’ve joined follow, you will also see Stephanie Liu in there in the welcoming you to Volley.

[00:48:15] And we have a lot of volume users using Ecamm. You can live and the virtual camera to bring in different graphics because you can select your audio source and your camera within Volley on the desktop. We’ve got people leveraging both. It’s a happy place.

[00:48:30] Jeff Sieh: It’s really cool. I don’t usually highlight a lot of apps on the show, but this one’s really cool and Mitch’s awesome too.

[00:48:37] And I’m really, I do really like the product. So let’s move on to we’ve talked about it all through the show, but let’s get focused in on it, this community building with Volley.

[00:48:47] Gracy Duffy: So yes, we invited you Mitch here as the head of community Volley, but also someone who has a lot of experience building communities, both online and offline.

[00:48:56] We’ve talked a lot about launching the successful online community. You’ve given us a lot of insights into how you’re building and nurturing the online community on Volley. But tell us, what do we, as business owners, marketers, coaches, career people, what do we need to know about our business before launching an online community to support it?

[00:49:16] And what should you consider? Because I will tell you that I know a lot of people that will launch it online community, wherever, Facebook, wherever else. And they really just have I want this many people in it, and it’s okay that’s my directive. I’m not speaking for myself or anything here, but yeah.

[00:49:33] So what are the things that businesses should be thinking about before they go, they launch into starting a community? You’re building a community.

Best Practices for Building A Community

[00:49:41] Mitch Dong: Sure. You need to know about your business and your business goals, obviously. Maybe not, obviously, like you said, a lot of people are chasing those vanity metrics.

[00:49:50] What are the goals for your business, but also what are your goals for this community in particular? And then you obviously need to know your users or your members or whatever kind of distinction you’re giving your customers what do they need, what are their desires? Because, we have people all the time, creating content, creating social media posts, creating communities that doesn’t pertain to their community that isn’t valuable to them.

[00:50:16] So I think it’s really important to him to know your goals as a business and know your goals for that particular community as well as no you’re. And that is like really important or not even customer your audience because you could waste all kinds of time, like many people do.

[00:50:33] And, I have in the past creating things that people aren’t asking for or don’t need. So knowing those things, I think will give you a huge leg up when starting to plant those seeds and begin to cultivate your community. So

[00:50:48] Jeff Sieh: I want to ask cause we only got a couple of minutes left.

[00:50:50] So if you have questions for Mitch, make sure you drop them in the comments and we’ll try to bring them on on screen. So one of the things I want you to talk about is what you’ve been doing, and I think I’ve seen two or three, you had Molly Mahoney and recently you had us, you’ve done stuff with coaches, but people that I know, Molly and Natasha, Sam, Samuel during these AMA.

[00:51:12] So talk about those a little bit and then That’s great. You’re getting people in your, let’s say you do an AMA, let’s say Grace, doesn’t AMA all about live video and how to build a YouTube channel or whatever. And what do you do once you’ve done that? Like you’ve got them in there now what’s the next steps that you would tell people to do?

How To Engage Your Community on Volley?

[00:51:32] Mitch Dong: Sure. Yeah, let me take a step back. Cause the reason we’re doing the AMA kind of speaks to another thing that you can do to help foster community and grow your community. And that’s start to add value once you know who they are once you know what they want start to provide value to them.

[00:51:47] And you can do that in a kind of variety of ways. Like we’re doing here in this live show, Jeff is serving you the viewer and the listener. So you know, what we did is. Yes for an AMA, and this is going to, we call it, internally a Volley cast. It’s an asynchronous podcast because people can ask their questions throughout the day.

[00:52:07] And they jump in like Tasha was doing yesterday and answer those questions. And then people, if they missed it, they can go all the way back to the beginning and watch and listen through almost like a podcast. But what we do with them after is, we currently are you talking now, Jeff, let me get a clarification.

[00:52:23] Are you saying, what do we do with the AMS after? Or what do we do with the community once that we have the community?

[00:52:27] Jeff Sieh: So let’s so let’s say that I, like I said Grace does one, she’s doing this, AMA all these people ask questions. What’s next? She’s got people’s community now.

[00:52:38] She’s got this group of people in her Volley space. What should she do? She can’t keep doing AMS over and over. She could so interesting. People would show up for months to figure out what’s behind the mind of Grace Duffy

[00:52:50] Gracy Duffy: It would last 15 minutes.

[00:52:53] Jeff Sieh: You know what I mean? So how do you keep them coming back?

[00:52:56] And what do you do. We talked about monetization earlier. That’s a separate subject, but what do you do to keep them active and participating? What have you seen some of the, like maybe some best practices that you’ve seen people do?

How Do I Keep People Comming Back to Volley?

[00:53:07] Mitch Dong: Sure. First I think it starts with who you’re bringing in and how you’ve positioned that AMA because if you’re bringing in someone that’s irrelevant to what you’re already doing, then you’ve already lost.

[00:53:18] Sure. You can get those vanity metrics and get those viewers. But if the value that you’re providing within your space or within the channels and the space doesn’t line up for the value prop that they joined the AMA for in the first place, then you’re probably going to lose them or they’re going to fall off or be disengaged.

[00:53:34] So it starts there. But two, I think creating a couple of things. That are relevant to the pain points that they’re experiencing. The reason that they joined that AME in the first place, I think is really important. So for instance, in the volume for video creators space, that we pitched the AMA for Natasha Samuel, cause she’s an amazing Instagram video expert.

[00:53:54] And we pitched that and a lot of them came in for kind of Instagram specific topics, but so many people that were already a part of the community that have been engaging about, growing on social media gear and tech YouTube short form video, we’ve got a bunch of different channels and topics that are going on there.

[00:54:13] So I think having topics that are relevant that are really led by the community, cause that’s one other thing that you can do if that’s a big excuse me, a big mistake that people are making is they’re trying to provide the structure and force people to talk about these things. When really it’s gotta be community.

[00:54:30] And we have options, you can promote a lively, direct message to a channel and things like that to assist you in that. But really I think listening to your community is really important. And, as long as it makes sense for your products, what you’re selling your business allowing them to have that rich dialogue in a space that you own and facilitate, I think is incredible value for you as a business owner and content.

Find Out More About Mitch Dong and Volley

[00:54:58] Jeff Sieh: You have provided incredible value for us, not just about Volley, but the community building. And once again, I’m, I don’t go bonkers over apps very much, but this is one I really alike. And I think it really meets a need that I have been looking for a while. And Deb Mitchell says, great show, Deb.

[00:55:16] It’s so great to see you here. Thank you for stopping by and watching the show with us. But before we go, Mitch, I want to tell people, I want to let people know where they can find you, your space, all the good stuff that is Mitch dong over a Volley.

[00:55:31] Mitch Dong: Sure. If you sign up for Volley, you will be greeted with a message from me.

[00:55:38] So definitely sign up and I would recommend joining Jeff space. Join the space, start engaging around this show, ask your social media questions, engage with past guests, future guests. That’s a great way. And when you create your account, you’ll be able to join his space, but you’ll also have a conversation directly with the Volley team.

[00:55:57] Which is me and some others. And you’ll see me, Stephanie, lose some other faces in there that you might know. And you can always engage with me in the space as well. So the Social Media News Live space you can just send me a direct message or ask me a question there. All right. Tell me

[00:56:13] Gracy Duffy: about this URL you have because I was like find Mitch on Volley, just type mitch.chat in your browser, and you can go in there and customize your your URL.

[00:56:25] I’ve done that. Yes. But tell me about this mitch.chat. I want a Grace thought chat. Tell me you

[00:56:33] Mitch Dong: can buy it. I don’t know if you have any affiliate links for a domain registrars, Jeff. But we have we have the ability to give you a vanity URL or custom. Anyone can claim that.

[00:56:46] And I recommend you go in there and be aggressive. Like I have, Vali app.com/m D sorry, doctors out there, but those are my initials. But you can go in there and claim your vanity URL, but you can also just buy a domain and redirect it. So I just bought mich.chat, which was available and I just redirected it.

[00:57:05] Somebody talked to me on poly link, so you can do the same thing like Jeff’s doing down here. So yeah,

[00:57:10] Jeff Sieh: Social Media News, Live dot com forward slash chat. By the way, where can we find out more about the amazing grace.

[00:57:17] Gracy Duffy: You can find me at Volley. I’m going to follow the lead here. I am in our Social Media News, Live a group in there.

[00:57:23] So join us there and talk to us. You can find me there and message me directly. So I am digging it. I’ve been I need Dini to get in the habit of checking it right more regularly, but I want to get in there just like it’s so rich and fun. So yes, follow me there. And then of course I work at restream on the video manager, video content manager, and I’m hosting a live show, this coming Thursday on interviewing her name is Linda Lipin and she does Pilates like Pilates to like celebrities all with live video all from her home does not travel.

[00:58:00] So I’m getting to interview her on. On Thursday. So you can join me over at regime’s YouTube channel to find out more about that, but that is where you can find me.

[00:58:08] Jeff Sieh: Very cool. Do not forget. This is also a podcast and we’d love for you guys to leave us a rating and review on your favorite.

[00:58:14] Wherever you’re listening to this or watching this or wherever. If you’re watching this go over and do your podcast happen, it’s a rating and review because it really helps us out. But our next show is Friday, May 27th at 11:00 AM. Eastern 10:00 AM central. You can find us on Facebook, LinkedIn, YouTube, Amazon life.

[00:58:29] Thank you, Mitch so much for being here today. It was an awesome show. Thank you for Dustin and Gary for his question and Brian and we got. I finally Sabrina says she is over there on Volley app. Thank you, Sabrina. So we will go send you a message for doing that. I’ve been on her for a while.

[00:58:46] Try to get her

[00:58:47] Mitch Dong: to get off well, and for the people that are watching this or listening to this seriously, join the space and then message me. And we’ll, we don’t have a, we don’t have a way to pay for kind of premium volume yet, but I can take care of you. We can upgrade your space, give you some more features and whatnot.

[00:59:03] So make sure you take me up on that only in Jeff space. So

[00:59:06] Jeff Sieh: yeah, so socialmedianewslive.com/chat We’d love to chat with you. It’s just a fun spot. Thank you guys so much for being here. We will see you next week. Thank you for Ecamm for sponsoring the show and we will see you guys next time.

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